Shipping policy

Shipping Policy

All orders are shipped from within the European Union, specifically from Spain. Delivery times may vary depending on the destination country, local courier processing, and whether the shipment requires customs clearance.

For customers located outside the European Union, please note that your country’s customs authorities may apply import duties, taxes, or handling fees. These charges are not included in our prices or shipping costs and must be paid by the customer upon delivery.

By placing an order, you acknowledge and accept that:

• Shipping times can be extended due to customs inspections.

• Any import charges applied by your country are the customer’s responsibility.
  

Orders in Transit and Customs Clearance

The processing time (order preparation and dispatch) is the part of the delivery process that depends on us, and we commit to meeting the processing time stated at the time of purchase. Once an order has been dispatched and handed over to the carrier, delivery times, including customs clearance, are determined by the carrier and the customs authorities and are outside our control.

Orders that have been dispatched, including those held in customs clearance, are in transit and cannot be stopped, cancelled or recalled. Delays caused by the carrier or customs authorities are not considered an error on our side and do not by themselves entitle the customer to a refund while the package is in transit. Please see our Refund Policy for how refunds are handled for these orders.

We always work to dispatch orders quickly and provide tracking whenever possible.

If you have any questions about shipping to your location, feel free to contact us at info@mitzayps.com