Refund policy

Return and Refund Policy

At MITZA Your Pit Shop, customer satisfaction is our top priority. While we strive to ensure the quality of our products and services, we do not accept returns or issue refunds under the following circumstances:

Custom or Personalized Products
- Items that have been customized, including but not limited to monogrammed, engraved, or tailored products.
Opened or Used Items
- Products that have been opened, used, or are not in their original condition and packaging.
Clearance or Final Sale Items
- Any item marked as clearance, final sale, or "non-refundable" at the time of purchase.
Digital Products
- Downloadable software, e-books, or other digital items that have been delivered electronically.
Time-Restricted Claims
- Requests made beyond the specified time frame outlined in the warranty or purchase terms.

Exceptions

We may consider a return or refund under the following conditions:

The product was defective or damaged upon delivery. In such cases, you must contact us within 15 days of receiving the product with proof of the defect (e.g., photos).

Process for Returns and Refunds

If you meet the criteria for a return or refund, follow these steps:

Contact our customer service team at info@mitzayps.com within the applicable time frame.
Provide proof of purchase (e.g., receipt or order confirmation) and details of the issue.
For physical products, we may request you to return the item in its original packaging.
Upon verifying your claim, we will proceed with the refund or replacement, as applicable.

Refund Method

Approved refunds will be issued through the original payment method. Please allow 15 days for processing.

Shipping Costs

Shipping fees are non-refundable.
For approved returns, the customer is responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).

We reserve the right to update this policy at any time. For any questions or concerns, please contact us at info@mitzayps.com